This page is the shipping list.
In production
- Website messenger — theme, glass, radius, launcher, and multiple URL teasers.
- Shared inbox — assignment, notes, quick replies, snooze, attachments, CSAT.
- Help center —
{slug}.coveinbox.co, optional custom host, articles in the messenger. - Plus drafts from published articles. A person still sends. No per-resolution charge.
- Live workflows — greet on new conversation, visitor reply, resolve/reopen, business hours, channel, keyword, or unassigned.
- Customer portal — magic link, ticket thread, and replies.
- SLA clocks on first reply and resolve. Settings → Hours.
- Campaigns at Broadcasts — email a segment or tag, up to 200 contacts.
- Channels when connected — email, Slack, Telegram, and others via Connect screens. WhatsApp, Discord, SMS, and phone callbacks land in the same inbox when you finish Connect; X / Viber / Line are coming soon.
- HubSpot private app token (verified against contacts). Shopify can post into the inbox. Discord /support lands in the inbox.
- Highlight on page from the inbox (short banner, a few seconds). Visitor map from recent country.
- Inbox as a PWA. Official mobile WebView SDK for iOS, Android, and React Native.
How we bill
A workspace plan. Unlimited conversations. Pricing.
Comparisons: Cove vs Intercom, Cove vs Crisp.
Was this helpful?
If a step is wrong, write help@coveinbox.co.
Related
Getting started
Create a workspace
Sign up, name the workspace after the company customers already know, and invite the people who will reply.
Getting started
Install the website widget
One script tag, a public site key, and an origin list. Visitors appear in the inbox when they write.
Getting started
Write your first article
Open Help center, write a page, publish it. It appears in the widget and at your public help URL.
Put the widget on the site
Fourteen-day trial. Per workspace. Conversations are unlimited.