Install the website widget

The widget is what visitors see. One script, a public key, articles they can search, a thread that can resume in the same browser.

Copy the snippet

Open Widget in the app. Cove creates a website record with a public key. The tag looks like this, with your key instead of the placeholder:

<script src="https://coveinbox.co/widget.js" data-website="YOUR_PUBLIC_KEY" async></script>

Put it before </body> on every page that should show the launcher. The script injects a small iframe to /w/{key}. It will not run twice on the same page. data-website is required; without it the script exits.

Lock it to your origins

On the Widget screen, list allowed origins — the real https origins of the site, no trailing slash. Config and chat requests check that list. A preview on localhost needs localhost in the list if you are testing that way. Staging and production are different origins; add both if both should chat.

A minimum install checklist

• Snippet live on production, origin allowed.
• Welcome line that sounds like the company, not like Cove.
• Three published articles that match the questions you already answer by hand.
• Two operators in the inbox, or a quick reply for hours if you are not always on.
• A habit: resolve when you are done, so CSAT has a moment to fire.

The widget is a website script. Native apps use the mobile SDK — a WebView at /w/{key}?sdk=1. Operators can install the inbox as a PWA. Switching from Intercom or Crisp: Switch from Intercom or Crisp. Appearance: Allowed origins and appearance.