Cove

Shared inbox for customer support

One shared inbox for every customer conversation

Stop jumping between Gmail, Instagram, WhatsApp, and a chat plugin. Every message is a conversation with an owner, a transcript, and a customer profile.

Invoice mismatch on Plus renewal

Amelia Rowe · WhatsApp · waiting 22m

The August invoice shows 22 seats. We only have 18.
Four pending invites were billed. A $996 credit is on the way.

Maya assigned · internal note saved · CSAT requested

Collaboration that does not collide

One owner

Round-robin and assign-to-offline. A VIP at 02:00 still has Maya’s name at 09:00.

Notes they never see

Internal notes stay on the thread. Canned replies keep the same name in the toast.

Review mode

Agent drafts wait here. Approve to send. Nothing public leaves unsigned.

Every inbound channel

  • whatsappwhatsapp
  • instagraminstagram
  • telegramtelegram
  • messengermessenger
  • xx
  • slackslack
  • shopifyshopify
  • stripestripe

What is a shared inbox?

A team inbox where more than one person can read, assign, and reply. In Chattr it also holds WhatsApp, Instagram, email, and the website widget in the same thread. A shared mailbox is email only. Typing is visible so two people do not send at once.

Questions

A shared mailbox is email. A shared inbox adds routing, notes, review mode, CSAT, and channels that are not email.