Translation
Read the message in your language. Keep theirs.
A customer writes in their language. The inbox shows a translation under the original. The original stays on the message.
What is on screen
The customer message is on top. The translation sits under it in the same bubble. You reply in your language. Their side can show your reply translated, with your original kept. The contact record stores the language.
The original is never replaced
You always see what they typed. The translation is a second line, not a rewrite of the record. If the translation is wrong, you still have their words.
- Original text stays
- Translation is under it
- Language is stored on the person
You reply once
You do not paste the thread into another translator. You write the reply in the inbox. The customer gets the conversation in the same thread.
- Reply from the thread
- No second tool for the sentence
- The transcript keeps both lines
It needs the translation service on
Translation runs when Cloudflare AI is bound for the workspace. If it is not bound, you still have the original message and can reply yourself.
- Requires Cloudflare AI
- Does not invent a translation when it is off
- Works on website chat messages
The team shares one thread
A teammate who does not speak the customer's language can still read the translation and leave a private note. The customer does not see the note.
- Shared inbox
- Private notes
- Assign the thread to a person
How it works
01
Turn translation on
Bind Cloudflare AI for the workspace. Without it, the inbox shows the original only.
02
Open a customer message
Read their words, then the line under them.
03
Reply in the thread
Send your answer from the inbox. The conversation stays in one place.
Who it is for
Teams that get messages in more than one language and want the original kept next to a translation.
Who should stay
Stay on Intercom, Crisp, or Zendesk if your team already runs their full suite and you need pieces Cove does not ship. Cove shows recent Shopify orders beside a thread when the shop is connected. It does not refund or edit those orders, does not take voice calls, does not sign in to Gmail or Outlook, and does not send article drafts by itself.
FAQ
Questions
Straight answers about the widget, the inbox, and the workspace bill.
No. The original stays. The translation sits under it.
Cloudflare AI has to be bound for the workspace. Otherwise you only see the original.
Yes. Translation does not send a reply. A person sends it.