Website chat
Chat on your site. Replies in one inbox.
Visitors write on the page they already have open. Your team answers from the same conversation. Help articles open in that window.
What is on screen
A button sits on the page. It opens a panel in your colors, with your corner roundness and your button style. The visitor sees a greeting, starter prompts, and published help articles. When they write, the thread appears in your inbox with their name and the page they were on.
The chat matches the site
You set the color, the corner roundness, and the button in Widget. The same corner setting applies to the panel, the messages, and the button. Glass lets the page show through. Light, dark, and brand color are there too. This is on every plan.
- Color, corners, and button are saved in Widget
- The snippet does not carry the look
- Plus is the plan that hides the Cove mark
Help opens before they ask
Published articles show inside the chat. The visitor can read one without leaving the page. If it is not enough, they start a chat with that article attached. The team sees what they already read.
- Articles in the chat are on every plan
- Hide Help when nothing is published
- The public help site is a separate Essentials feature
The thread has an owner
The message is a conversation, not a lost email. Assign it. Leave a note the customer does not see. Resolve it when you are done. Two teammates can see when the other is typing.
- Assign from the inbox
- Notes stay off the customer
- Resolve can ask for a rating
It only loads where you allow it
Paste one snippet. The chat appears on the site. Replies land in the inbox. Add every address people use to open the site. A copied key does not run on an address you did not list.
- One script tag
- List each site address in Widget
- Free includes website chat for 2 seats
How it works
01
Create the workspace
Sign up and open Widget. Copy the public key from that screen.
02
Paste the snippet
Put the script on the site. The chat uses the look you saved in Widget.
03
Send a test message
Open the site as a visitor. Reply from the inbox so you know the thread landed.
Who it is for
Teams that want website chat and one inbox, with help articles in the same window. You do not need a separate chat bill and a separate desk bill.
Who should stay
Stay on Intercom, Crisp, or Zendesk if your team already runs their full suite and you need pieces Cove does not ship. Cove shows recent Shopify orders beside a thread when the shop is connected. It does not refund or edit those orders, does not take voice calls, does not sign in to Gmail or Outlook, and does not send article drafts by itself.
FAQ
Questions
Straight answers about the widget, the inbox, and the workspace bill.
Yes. Color, corner roundness, button, greeting, and Help or News tabs are on every plan. Hiding the Cove mark is Plus.
No. Paste the snippet. Change the look in Widget. The next load of the chat picks it up.
Into the shared inbox, on the same conversation the visitor started.