Phone
The same desk, on the phone.
The Cove phone app is awaiting App Store and Google Play approval. When it is out, you reply, assign, and resolve from the same inbox your team already uses.
What is on screen
The phone shows the conversation list, then the thread. You can assign it, leave a private note, and send a reply. People and help articles are in the app. It is not the visitor chat you embed in your own app.
The same conversations
A thread you open on the phone is the thread on the web. You do not keep two histories.
- One inbox
- Same assignment
- Same resolve
A private note still stays private
Notes you write on the phone are for the team. The customer does not receive them.
- Notes
- Not sent to the customer
- Visible to the team
Sign in with the workspace
Use the account you already use on the web. The plan and the seats do not change because you opened the phone.
- Same account
- Same plan
- Same seats
Not the visitor SDK
This app is for your team. To put chat inside your own iOS or Android app, use the mobile SDK.
- Team inbox app
- Visitor chat is the SDK
- SDK docs are separate
How it works
01
Install the app
The app is awaiting App Store and Google Play approval. Until then, open /inbox in your phone browser and add it to the home screen.
02
Sign in
Use the workspace account.
03
Reply
Open a conversation and send the reply.
Who it is for
Teammates who need to answer when they are away from the desk.
Who should stay
Stay on Intercom, Crisp, or Zendesk if your team already runs their full suite and you need pieces Cove does not ship. Cove shows recent Shopify orders beside a thread when the shop is connected. It does not refund or edit those orders, does not take voice calls, does not sign in to Gmail or Outlook, and does not send article drafts by itself.
FAQ
Questions
Straight answers about the widget, the inbox, and the workspace bill.
No. This is the app your team uses to reply. The visitor chat is the snippet or the mobile SDK.
No. You sign in to the workspace you already have.