Pricing
Free is website chat for 2 people. Mini is $39 a month for 10 people, with email, Shopify, Slack, SMS, and a signed webhook. Essentials is $89 a month for 25 people, with a public help URL and routing. Plus is $219 a month for 50 people. It hides the Cove mark and drafts replies from published articles. A person still sends. Yearly is two months free. A trial on this website is 14 days and requires a card. A Shopify install bills through Shopify.
What is not on the bill
Conversations are unlimited on every plan. Extra seats are $6. Match your colors, corner roundness, and button on every plan. Plus hides the Cove mark.
Free
per workspace
Website chat for two people. Match your colors, corner roundness, and button.
2 seats included
What's included
$39 / mo
per workspace · 14-day trial
The plan for a small team that needs chat plus email and Shopify.
10 seats included
Extra seats $6 each after that
What's included
$89 / mo
per workspace · 14-day trial
The plan for a bigger queue. A public help page and routing when a chat comes in.
25 seats included
Extra seats $6 each after that
What's included
$219 / mo
per workspace · 14-day trial
Fifty seats, no Cove mark on the widget, and drafts written from your help articles.
50 seats included
Extra seats $6 each after that
What's included
Theme, radius, and launcher are on every plan. White-label and article drafts are Plus. Free translation needs Cloudflare AI bound. Plus “higher rate limits” has no published number.
SSO for operators is Google, Microsoft, a magic link, and 2FA. Company SAML is not listed here. Dedicated onboarding, a written SLA, custom rate limits, and training. Price is a conversation, not a page. See security.
| Free | Mini | Essentials | Plus | |
|---|---|---|---|---|
| Widget | ||||
Website widget One script tag | Yes | Yes | Yes | Yes |
Colors, corners, and button Match the widget to your site | Yes | Yes | Yes | Yes |
Home headline, welcome, chips Two copy fields plus starter messages | Yes | Yes | Yes | Yes |
Help and News tabs Show or hide in Widget | Yes | Yes | Yes | Yes |
White-label Hide the Cove mark | — | — | — | Yes |
| Inbox | ||||
Seats included Operators who can log in | 2 | 10 | 25 | 50 |
Conversations No per-thread overage | Unlimited | Unlimited | Unlimited | Unlimited |
Internal notes Visible only to the team | — | Yes | Yes | Yes |
Quick replies (macros) Insert, then optional assign / tag / resolve | — | Yes | Yes | Yes |
Routing on inbound VIP, hours, or a People segment | — | — | Yes | Yes |
Snooze Hide the thread until later | — | Yes | Yes | Yes |
URL teaser One URL-contains + delay bubble. Not Series. | — | Yes | Yes | Yes |
SLA clocks First reply and resolve in Settings → Hours | Yes | Yes | Yes | Yes |
Saved views Mine, Unassigned, 24 custom | Yes | Yes | Yes | Yes |
Customer portal 30-minute magic link. No customer attachments. | Yes | Yes | Yes | Yes |
Campaigns Email a People segment. Sequential cap 200. | Yes | Yes | Yes | Yes |
Analytics export Volume, SLA hit, CSAT, channel mix, CSV | Yes | Yes | Yes | Yes |
| Channels | ||||
Website widget Included on every plan | Yes | Yes | Yes | Yes |
Email, Shopify, Slack, SMS, webhook Included from Mini. Free stays website chat. | — | Yes | Yes | Yes |
| Knowledge | ||||
Help articles in the widget Search published pages | Yes | Yes | Yes | Yes |
Public help URL {slug}.coveinbox.co + optional custom domain | — | — | Yes | Yes |
Cove Agent Help-grounded drafts from your articles. A person still sends. | — | — | — | Yes |
Inbound routing VIP, hours, assignment | — | — | Yes | Yes |
| Security | ||||
2FA Authenticator app at sign-in | Yes | Yes | Yes | Yes |
Operator SSO Google, Microsoft, magic-link, and 2FA. An invite is still required to join a workspace. Company SAML is not listed here. | Yes | Yes | Yes | Yes |
Roles Owner, admin, agent, viewer. No custom roles. | Yes | Yes | Yes | Yes |
GDPR export Contact or workspace JSON from Settings → Security | Yes | Yes | Yes | Yes |
TLS + backups Encryption in transit, daily snapshots | Yes | Yes | Yes | Yes |
Switch if you wanted a branded website messenger and a complete support desk, and you want the bill to be a workspace, not a thread. Tickets, a portal, and SLA clocks ship with Cove. Voice is not included. Compare Intercom and Zendesk before you start a trial.
FAQ
Workspace versus seat, yearly math, and what is not on the bill.
Yes. Paid plans start with a 14-day trial. Checkout collects a card. Cancel before day 14 and you are not charged. Free does not require a card.
Free stays open. If a paid trial ends without an active subscription, the dashboard locks and the website widget stops (the public script and config return 402). Owners upgrade from Billing. Agents see a locked message.
Per workspace. The plan includes seats. Extra seats $6 each after that on Mini and up. Conversations are unlimited on every plan.
Yes. Yearly is two months free — Mini $396, Essentials $888, Plus $2196, billed once.
No. Cove Agent on Plus drafts from published help articles and macros. If nothing matches, you get an error. A person still sends. Visitors can always talk to a person.
Theme, corner radius, launcher shape and icon, badge color, home headline, welcome, starter chips, and Help or News tabs are on every plan. Hiding the Cove mark is listed on Plus.
No. EU businesses enter a VAT number and we drop it. Outside the EU we do not charge VAT.
Fifty percent. Write to help@coveinbox.co with proof of status.
A busy month should not become a billing surprise. You pay for the desk, not the volume.
Yes if the job is a branded website messenger plus a complete desk — chat, help, CRM, and workflows. See Cove versus Zendesk.
Translation under the original is listed on Free and up, but it needs Cloudflare AI bound for the workspace. Without that binding, there is nothing to show under the message.
Desk operators can sign in with Google or Microsoft (OpenID Connect), plus email magic link, password, and authenticator 2FA. A Google or Microsoft account does not join a workspace by itself — someone has to invite you, or you create your own. Company SAML is not listed on this page. See security.
Plus lists higher rate limits than lower plans. We do not publish a number on the pricing page — treat it as headroom, not a guaranteed RPS figure.
Blog
28 Aug 2026
Cove pricing explained (September 2026)
Cove charges for a workspace. The all-in-one customer support platform: live chat, email, help, CRM, and workflows. Figures below are from coveinbox.co checkout (29 Aug 2026), which reads the same constants as billing.
28 Aug 2026
Live chat, a shared inbox, and a workspace bill
Cove is live chat, a shared inbox, and help in one product. You pay for the workspace. Conversations are unlimited.
