Connections
Connect the channels you already use.
Website chat is included. Email, Shopify, Slack, and SMS connect on Mini. Each one lands in the same inbox.
What is on screen
The connect screen lists channels. Website chat is already there. Email, Shopify, Slack, and SMS show the steps to connect. When a channel is connected, new messages from it appear in the inbox.
Email by forwarding
After Email is connected, forward mail to your workspace address at Cove. Replies land on the thread. Attachments and stripping quoted history are not in the product yet.
- Forward to your Cove address
- Mini and above
- No Gmail or Outlook sign-in
Shopify on Mini
Connect the shop to one workspace from the desk and paste the snippet in your theme footer. When the person has an email, their recent Shopify orders show beside the thread. The Cove app in the Shopify App Store is awaiting approval.
- One shop, one workspace
- Mini and above
- Recent orders beside the thread
Slack and SMS
Slack and SMS connect on Mini. Messages join the same conversation list as the website chat.
- Slack on Mini
- SMS on Mini
- Same inbox
A signed webhook
Mini includes a signed webhook for events you want to receive. The signing secret is on the connect screen.
- Signed webhook on Mini
- Secret shown when you connect
- Not a public open endpoint
How it works
01
Open connections
Pick the channel you want.
02
Finish its steps
Forward email, or connect Shopify, Slack, or SMS.
03
Watch the inbox
New messages from that channel show up with website chat.
Who it is for
Teams that want more than website chat and are ready for Mini.
Who should stay
Stay on Intercom, Crisp, or Zendesk if your team already runs their full suite and you need pieces Cove does not ship. Cove shows recent Shopify orders beside a thread when the shop is connected. It does not refund or edit those orders, does not take voice calls, does not sign in to Gmail or Outlook, and does not send article drafts by itself.
FAQ
Questions
Straight answers about the widget, the inbox, and the workspace bill.
Mini, Essentials, and Plus. Free is website chat only.
No. Email is forwarding to your Cove address after Email is connected.
Yes, when the shop is connected and the person has an email. Cove shows recent orders. It does not refund or edit them. Orders older than 60 days are not listed.