Conversations
A conversation you can resolve.
Each message is a thread with a state. Open, pending, resolved, or spam. You do not file a separate ticket object.
What is on screen
The inbox shows the state of each conversation. Open needs a reply. Pending means you are waiting. Resolved is finished. A customer can open their thread from an email link that lasts about 30 minutes. It is not a password account.
States you can explain
Open, pending, resolved, and spam. Snooze hides a thread until the time you pick, then it comes back.
- Four states
- Snooze is a time
- You set the state
The customer can return
An email link lasts about 30 minutes and opens that thread. It is not a signed-in portal with a password.
- Email link
- About 30 minutes
- Not a password account
Resolve asks how it went
When you resolve a website chat, you can ask for a rating from 1 to 5. The rating sits on the conversation.
- Optional rating
- 1 to 5
- On the conversation
Unlimited conversations
You pay for the workspace and the seats. You do not pay per conversation.
- Not per conversation
- Seats are on the plan
- Extra seats are $6 on Mini and up
How it works
01
Read the new conversation
It arrives from the chat or a channel you connected.
02
Set the state
Leave it open, mark it pending, or snooze it.
03
Resolve it
Close it when the question is done.
Who it is for
Teams that want a clear list of what is waiting, without a separate ticket product.
Who should stay
Stay on Intercom, Crisp, or Zendesk if your team already runs their full suite and you need pieces Cove does not ship. Cove shows recent Shopify orders beside a thread when the shop is connected. It does not refund or edit those orders, does not take voice calls, does not sign in to Gmail or Outlook, and does not send article drafts by itself.
FAQ
Questions
Straight answers about the widget, the inbox, and the workspace bill.
No. The return link in email lasts about 30 minutes.
No. Conversations are unlimited. You pay for the workspace.