Campaigns
Email a group of people you already know.
Write one email. Send it to a segment in People. You can see sends after it goes out.
What is on screen
A campaign has a name, a subject, a body, and a segment. Drafts stay unsent. After you send, the row shows that it went out. This is email to people you already have. It is not the website chat.
One email, one segment
Pick the group in People. Everyone in that segment is the audience. You are not building a separate marketing database.
- Uses People segments
- One subject and body
- Draft until you send
You send it
A draft does not go out on its own. You choose send. That is the moment it leaves.
- Draft first
- Send is a choice
- You can see the status after
It stays next to support
The same workspace holds the campaign and the inbox. A reply from a customer can still become a conversation your team answers.
- Same workspace
- Inbox is separate from the send
- People records stay
Use it for a real update
A shipping change, a new help article, or office hours. Write it like a message from the team, because that is what it is.
- Subject and body
- Segment you already made
- Not the live chat
How it works
01
Make the segment
Group the people who should get the email.
02
Write the campaign
Add the subject and the body. Leave it as a draft.
03
Send it
Send when the words are ready.
Who it is for
Teams that want to email a known group without a second product for that list.
Who should stay
Stay on Intercom, Crisp, or Zendesk if your team already runs their full suite and you need pieces Cove does not ship. Cove shows recent Shopify orders beside a thread when the shop is connected. It does not refund or edit those orders, does not take voice calls, does not sign in to Gmail or Outlook, and does not send article drafts by itself.
FAQ
Questions
Straight answers about the widget, the inbox, and the workspace bill.
No. You send the campaign.
The people in the segment you picked.