Help in the chat
Articles open inside the chat.
Visitors read a published article without leaving the page. If it is not enough, they start a chat with that article attached.
What is on screen
The chat is open on your site. The Help tab lists published articles. The visitor opens one in the panel. The page behind the chat does not unload. If they write in, the inbox shows the conversation and the article they had open.
They stay on the page
The article opens in the chat panel. They do not have to find a separate help site unless you also publish the public URL.
- Inside the chat
- The page stays open
- On every plan
The team sees what they read
If the article is not enough, the visitor starts a chat with that article attached. You are not guessing which page they tried.
- Article attached to the chat
- Visible in the inbox
- A person replies
Hide it when it is empty
If you have not published anything, turn Help off in Widget. An empty tab teaches people to ignore it.
- Show or hide Help
- Show or hide News
- Set this in Widget
Drafts use these pages on Plus
On Plus, Cove can draft a reply from published articles and saved replies. If nothing matches, there is no draft. A person still sends.
- Plus only
- Published articles only
- Does not send itself
How it works
01
Publish an article
Drafts do not show in the chat.
02
Leave Help on
In Widget, keep the Help tab visible.
03
Reply if they write
The inbox shows the thread and the article they opened.
Who it is for
Teams that want answers in the chat before a person has to type them.
Who should stay
Stay on Intercom, Crisp, or Zendesk if your team already runs their full suite and you need pieces Cove does not ship. Cove shows recent Shopify orders beside a thread when the shop is connected. It does not refund or edit those orders, does not take voice calls, does not sign in to Gmail or Outlook, and does not send article drafts by itself.
FAQ
Questions
Straight answers about the widget, the inbox, and the workspace bill.
No. This is the Help tab inside the chat. The public site is on Essentials.
No. On Plus, a draft can be written from published articles. A person sends it.