Switch from Intercom or Crisp

Cove is the messenger you paste, then the desk behind it. The public walkthrough is Switch to Cove.

Snippet swap

Copy the tag from Widget. It looks like this:

<script src="https://coveinbox.co/widget.js" data-website="YOUR_PUBLIC_KEY" async></script>

Put it in the same footer, theme, or tag-manager slot as Intercom or Crisp. Then delete the Intercom app_id loader or the Crisp $crisp / CRISP_WEBSITE_ID snippet. Two launchers on a page is how visitors ignore both.

List the live origin on Widget. www and apex are different.

In the app

Settings → Replace widget is the checklist: copy, origin, remove the old tag, set the look, import files, first chat.

Help markdown

Export articles as .md. Import from Replace widget or Help center. A # heading or YAML title becomes the Cove title. Files stay drafts unless frontmatter sets published: true. Publish so they search in the messenger and on {slug}.coveinbox.co.

People CSV

A header row and an email column. Intercom and Crisp contact exports work. Matching emails update; new emails create People profiles. Download the template from the import control.

Past threads

JSON, CSV, or markdown transcripts from Replace widget. Intercom-style conversation_parts and Crisp-style session_id exports map to people, conversations, and message text with timestamps. Caps apply. Re-importing the same id is skipped. This is not a full ticket sync — custom fields, assignees, SLA, CSAT, and attachments stay behind.

What does not come over

Ticket custom fields, Fin, Hugo, messenger settings objects, and file attachments. Connect Slack, email, or Twilio when you need those channels. The first live Cove chat is how you know the snippet swap worked.

Comparisons: Cove vs Intercom, Cove vs Crisp. Install detail: Install the website widget.