Support is a team sport even when the team is two people.
Roles
- Owner: billing, workspace, widget, team, articles.
- Admin: widget, team, articles, inbox. Not billing.
- Agent: inbox. Reply, assign, resolve, notes, quick replies they can use.
- Viewer: if you see it in the picker, treat it as read-only.
Invite from Settings. The person gets email, joins the workspace, and shows in the assignee list.
Seats
Free includes 2 seats. Mini includes 10, Essentials 25, Plus 50. Extra seats are $6 per month on Mini and up. The people who answer need a seat. Do not share one login — assignment and typing indicators only work if they are themselves.
Who should be online
Someone has to be in the inbox when the widget is on a busy page. If you are not always on, write a welcome line that says when you reply, and keep a quick after-hours reply. The widget does not pretend an agent is present when the team is empty.
The desk is the browser. Install the inbox as a PWA from the workspace.
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If a step is wrong, write help@coveinbox.co.
Related
Getting started
Create a workspace
Sign up, name the workspace after the company customers already know, and invite the people who will reply.
Getting started
Install the website widget
One script tag, a public site key, and an origin list. Visitors appear in the inbox when they write.
Getting started
Write your first article
Open Help center, write a page, publish it. It appears in the widget and at your public help URL.
Put the widget on the site
Fourteen-day trial. Per workspace. Conversations are unlimited.