The complete helpdesk: chat, inbox, help, and workflows

Most “startup helpdesks” are Zendesk with 80 empty fields or Intercom with Fin attached. Cove is a full customer support platform: a branded messenger and a shared inbox at a workspace price — chat, help, CRM, and workflows in one product. Read how to run it before you compare logos.

The desk a support team actually uses

• One script on the site. Theme, radius, launcher, copy in Widget — so the chat does not look like every other SaaS bubble.
• Visitor writes. Thread lands in the inbox. Assign, internal note, quick reply (/hours, optional assign/tag/resolve), snooze, ⌘ Enter.
• Articles tab in the messenger. Same pages on {slug}.coveinbox.co, or a verified custom domain.
• Resolve closes that chat and can ask CSAT 1–5. A new message is a new conversation.

What it costs

From pricing, same figures as checkout: Free $0 (2 seats), Mini $39 (10), Essentials $89 (25), Plus $219 (50). Yearly is two months free. Conversations unlimited. Extra seats $6/mo on Mini and up. Fourteen-day trial, card required. Cancel before day 14. Free signup does not require a card.

Macros, snooze, and one page teaser.

Quick replies are a workspace library with shortcuts. Insert can assign, tag, and/or set pending or resolved. Threads can be snoozed (1h, 3h, tomorrow 09:00, next Monday) and filtered as Snoozed. Widget studio can fire URL-contains + delay teasers. Routing rules can assign on inbound (VIP tag, hours, or a People segment) when you enable them. Live workflows persist and can greet.

Turn these on when you are ready

• Plus drafts from articles. Live workflows for a greeting.
• Broadcasts and widget teasers.
• HubSpot, Shopify, and a signed webhook.
• Inbox PWA, highlight on page, visitor map.

If the desk-list is the job, start a workspace and read Cove help. More comparisons live in the blog.