Matrix
Tidio and Cove, side by side — what actually ships
Public list prices checked 29 Aug 2026 where we cite a number. Feature rows for Cove are what ships today.
| Tidio | Cove | |
|---|---|---|
| Setup | A chat widget plus flows you configure in Tidio. | One script tag. Match your colors, corner roundness, and button after you paste it. |
| Inbox | Chat, then extra products around the flows. | Your team replies from one inbox. Email lands there when you connect it on Mini. |
| Help | Help content lives beside the chat product. | Articles open inside the chat. A public help URL starts on Essentials. |
| Price | The bill grows as you add flows and seats. No public per-seat figure is cited here. | Mini $39/month. Essentials $89. Plus $219. Unlimited conversations. |
Three differences
One bill
You are not buying a separate flow product to keep the chat.
Email and Shopify
Both are on Mini. A startup does not step up to $89 just to connect the shop.
Who should switch
Mini is $39 a month for 10 people, with email and Shopify included. Conversations are not an add-on.
Who should stay
Stay on Tidio if you already depend on parts Cove does not ship. Cove shows recent Shopify orders beside a thread when the shop is connected. It does not refund or edit those orders, does not sign in to Gmail or Outlook, does not take voice calls, and does not send article drafts by itself.