The inbox filter bar can be saved.
Built in
- Mine — unresolved, assigned to you.
- Unassigned — unresolved, no owner.
Custom
Save the current filters as a named view. Filters are state (all / unresolved / pending / snoozed / resolved / spam), search, assignee, and one tag. Cap is 24 custom views. Rename or delete from the views menu.
This is not a team inbox. Two people do not get a private queue. Bulk assign, tag, resolve, or spam still runs on the threads you select — tags must exist in Settings first.
Standup numbers live on Analytics, not inside a view.
Was this helpful?
If a step is wrong, write help@coveinbox.co.
Related
Shared inbox
Connect email
Forward your public support inbox to the Cove receive address. Replies from the desk come back on the same thread.
Shared inbox
Work the shared inbox
Open, pending, resolved, spam, snoozed. Assign a person, leave an internal note, insert a quick reply. ⌘ Enter sends.
Shared inbox
Resolve a conversation and CSAT
Resolve ends the widget thread and can ask for a 1–5 rating. A new message after that is a new conversation.
Put the widget on the site
Fourteen-day trial. Per workspace. Conversations are unlimited.