Routing assigns a person. It does not greet.
Where to edit
Settings → Routing. Enabled rules apply on the next inbound widget or channel message.
Live conditions:
- VIP tag
- After hours / inside hours (Settings → Hours)
- A People segment
A rule can assign or mark spam. Listed from Essentials. Free and Mini do not run inbound assignment rules.
Order
Routing runs first. A live workflow can greet, tag, or assign after. Starter chips and URL teasers live in Widget studio.
This is not Series and not a multi-step campaign.
Marketing: Routing.
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If a step is wrong, write help@coveinbox.co.
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